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Why can't I see pricing? Why can't I add items to the shopping cart?
Once you complete the initial registration process and create a new account, a retailer specialist will receive your form and authorize you to view wholesale pricing and place orders. UnitedK9s.com reserves the right to exclude anyone from site use. Until our retailer specialist completes this authorization process, you will be unable to see pricing and add items to your shopping cart. If you have registered during normal business hours (9AM-5:30PM EST) and have not been authorized within an hour of your initial registration, or if you need immediate authorization, please call us at 215-922-6025 and we will take care of it for you, or let you know why you were not authorized. If you have registered outside of normal business hours, please contact us the following business day at 10AM EST if you have not been authorized as a retailer.
Does UnitedK9s.com have a minimum purchase amount?
Yes. The minimum purchase amount for the UnitedK9s.com shopping cart is $100.00.
Who can use UnitedK9s.com?
UnitedK9s.com is available to qualified retailers of pet products throughout the United States. Registration is easy, simply select Request New Account in the Help Box on the left side of the page and fill out the form. A retailer specialist will receive your form and authorize you to view wholesale pricing and place orders. UnitedK9s.com reserves the right to exclude anyone from site use.
Is using UnitedK9s.com safe?
Yes, it is very safe, we have taken numerous steps to protect the privacy of your information. We maintain our own data and have a Secure Socket Layer (SSL) certificate. All credit card information is encrypted prior to transmission and is never stored on our server. We will only send the necessary information to process your order, and only you will be able to access your buying history.
How do I add/remove items from my cart?
Adding, changing or removing items in your cart is easy. Our order form process allows you to enter several item quantities by color and size into a simple grid and add all of these items to your cart by clicking the "Add to Cart" button at the bottom of each page. This will take you to your shopping cart, where you can delete an item by entering a quantity of “0”. To change a quantity in your cart, enter the new quantity and click “update cart”.
How do I submit an order?
After you have reviewed your shopping cart, click the "check out" link at the bottom of the page. You will be asked to fill in your shipping and billing information and you will be directed to a receipt screen that you can print for your records. These are secure transactions and we will protect the privacy of your information.
How are shipping charges calculated?
Shipping charges are calculated based on weight and zone using real time shipping rates from UPS. All shipping and selling terms only apply to orders being shipped within the Continental US.
Tell me about cancellations, returns, etc.?
Please check your orders carefully before submitting. Orders can be changed or cancelled immediately after submission by contacting UnitedK9s.com via phone. We will give credit or replacement merchandise for shortages or shipping damages (shipping damages must be documented with the carrier) just contact for the necessary paperwork.
How do I check the status of an order?
Upon submitting an order you will receive an email confirming it. If you ever need to check on the status of an order, you can contact us by phone or email, and we will investigate the status of your order and respond back to you.
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